Learn winning techniques that turn an unpleasant workplace into a cooperative, friendly, and productive environment. In this tough economy, leaving an unpleasant workplace may not be an option, but dealing with pestering coworkers, meddling managers, and angry clients can take a huge toll on how an employee feels and performs.

Author, business and corporate consultant, and magazine, newspaper, and Internet columnist, Linnda Durre' uses her expertise in *Surviving the Toxic Workplace* to help youo overcome office maladies. You'll learn how to identify the 12 most common types of toxic co-workers, bosses, situations, and enviroronments and address them with proven conflict negotiation techniques before they drain energy and interfere with job performance. Learn assertiveness methods to confront difficult people for a win/win resolution.

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BY LINNDA DURRE', Ph.D.